FAQs

Our online 'Basecamp Portal' serves as the central hub for all essential information regarding your Expedition/Explore programme.

We'll keep you informed via email as your itinerary and preparations develop. Inside the portal, you'll discover a wealth of details such as the programme overview, event timelines, pre-departure tasks, FAQs, payment plans, and additional helpful resources.

As the programme progresses, you will be able to access the itinerary, kit list and flight schedules once they have been confirmed. The portal offers a comprehensive view of your adventure in one convenient place.

To log into the Basecamp portal, you need the email address and password that you used during your registration process (one Participant and one Guardian email address will have been provided, and a password for each). If you have forgotten your password, please contact our Customer Support team on 01248 672760 and they will be able to reset it for you.

Please note that Explore Programmes will not include a practical leadership weekend. All in-person events for international schools will be held in the country where the school is located.

Included

- International flights and in-country travel

- All accommodation (including tents if required), food and activities included in the final itinerary

- UK Leadership Development Phase - including Leader in Me and Practical Leadership Weekend

- Group equipment - including satellite phones and first aid kits

- A fully qualified Expedition Leader and two travelling teachers per team

- Comprehensive insurance and 24-hour support

Excluded

- Vaccinations and visas

- Personal belongings insurance and costs incurred by loss of passport

- Pre-departure cancellation insurance

- Personal equipment

- Spending money and souvenirs

- Transport (to/from Practical Leadership Weekend, Final Preparation Day and airport collection)

- Food and accommodation during these events (unless otherwise stated)

The payment plan for your programme is pre-determined by your school. Should the school select the individual payment option, parents will be responsible for making payments directly to Outlook. Alternatively, if the school opts for the school payment option, all payments will be processed through the school.

For the individual payment option, we provide two different payment methods for your Expedition/Explore programme:

- Monthly payments*: You can make monthly payments directly via the Basecamp Portal, through BACs transfer, or by setting up a standing order.

- Fixed payments: Three set payments spread across the expedition preparation period, which can be made online or via BACs transfer.

You can find the payment schedule for your programme on this page under 'Downloads.'

Programmes with individual payment options will find their schedules under the 'Payment' tab in the Basecamp Portal.

We will also upload copies of the payment plans to the Portal so you can track the schedules if you are on the school payment option.

*Please note that at present, the monthly payment option cannot be selected through the Basecamp Portal. Kindly reach out to our Customer Support Team, and they will make the necessary adjustments to the payment schedule for you.

Your insurance with Outlook includes cover for medical emergencies while you're in-country. This encompasses any emergency treatment and repatriation if it's deemed medically necessary. It's crucial that we are informed about ANY condition that might impact your health, well-being, or safety while you are overseas. Therefore, please complete the Medical Declaration* form on your Basecamp portal. Our Planning Team will use this information to conduct risk assessments for your itinerary.

For further details on what's covered by Outlook's insurance and what's not, please visit the Insurance webpage.

* You will receive a reminder to complete this around one month after the Expedition goes live.

Personal possessions, including passports and visas, are not covered by this policy. If your passport is lost or stolen while you are overseas, replacing it can be both time-consuming and costly. Our policy does not cover associated expenses such as document replacement and booking new flights.

Pre-departure cancellation is not covered by our insurance. We strongly recommend that you consider taking out a cancellation policy independently. It is essential to thoroughly review the policy documents and ensure they suit your needs before entering into any agreements. Any decisions regarding a claim against the policy will be determined by the claim handler, not Outlook Expeditions. All cancellations, regardless of the reason, are subject to our terms and conditions.

An integral part of the participant experience is the ability to self-fund either a portion or the entire programme cost. While there may be challenges, striving towards this financial goal offers valuable learning experiences.

We've been continually impressed by our teams' creativity and ingenuity in their ability to earn funds, whether through physical challenges or setting up small enterprises. Visit the 'Pay Your Way' section on our website for loads of ideas, motivation, and helpful resources.

Outlook provides all team equipment such as tents, stoves, specialist safety equipment and medical kits. Personal kit can be bought easily from a variety of shops. You will be provided with a kit list for specific itinerary once it's confirmed. All Outlook participants can get a 15% discount through our partnership with Cotswold Outdoor.

None of our Expeditions trips require Olympic standards but you will need a good level of fitness to remain healthy and ensure you are fully able to participate in all elements of the itinerary.

Most Expeditions are self sufficient so you will be required to carry your rucksack and kit yourself. Check out our fitness guide for more information. For more information, check out our Fitness Guide

All withdrawals are processed in line with our booking terms and conditions. We recommend reading paragraphs 7 & 8 to understand the cancellation charges and how they affect you at the time of withdrawal.

Should you definitely want to withdraw, please do so in writing by email to customer.service@outlookexpeditions.com and a member of the team will be in touch.