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Support
We operate world class safety systems and procedures to maintain the highest possible standards at all times. Since 2001 we have taken thousands of young people to destinations across the globe and have successfully dealt with a range of incidents from lost passports to personal injuries. Our in-house expertise spreads right across the company - we are true specialists.
Basecamp Portal
You can find all the logistical information relating to your specific Explore trip on the Basecamp Portal. It's where you'll be able to:
- Manage payments and check your account balance
- View the checklist of pre-departure actions you need to complete
- View your itinerary
- View your flight details (once confirmed)
- Access details on any pre-departure events
Remember to log on regularly and look out for email alerts when new information has been added to your account.
You were the psychological first aid kit in our rucksack, sorting things out for us and being there when we needed you. A heartfelt thanks.
School Support Team
Our Customer Support Team is on hand to provide help and support to families throughout the Explore journey. If they don't know the answer, they'll find out and come back to you as soon as possible.
Available by phone or email from 9.00am-5.30pm, Monday to Friday.
01248 672760
customer.service@outlookexpeditions.com
You may also find the answers you need in our FAQ section.
Peace of Mind
Whilst in country, teams have a range of support services available to them.
- Our 24 hour Ops Room, run by our permanent staff, provides advice and support, monitors team progress and ensures rapid response in an emergency*
- Leader Teams always have access to money and carry cards which can be topped up instantly by the UK Ops Room
- Teams have access to 24 hour medical advice from a doctor in the UK via RMS (Remote Medical Support)
- Teams are equipped with satellite phones and GPS systems and some travelling to remote areas also have Personal Locator Beacons
*Please note: Our Ops Room is for the purposes of supporting our teams overseas. To keep the lines clear, we do not give the number to parents. If you have any questions or concerns whilst your child is overseas, please call the Customer Support Team.