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FAQs
Whether you're a teacher considering launching an Expedition or Explore trip at your school - or a student thinking about signing up - please find below the answers to some of the most commonly asked questions.
Teachers
FAQs
We will help you every step of the way. Firstly we help you choose the most suitable destination and duration and provide all the information you need to get SLT approval.
We will then facilitate an inspiring assembly and parents evening (either in school or via webinar) to encourage students to sign up. The sign up and 'go live' process is managed for you and once 'live' you will be assigned your own Programme Manager to guide and support you throughout the build up, leading up to departure.
For every 10 students (on one team) we will provide two fully funded teacher places. For example 10-19 students booked on one team would qualify for two fully funded teacher places.
An integral part of the experience for participants is the ability to self-fund part, or all the trip cost. There may be challenges along the way but working towards a milestone such as this provides a range of learning opportunities.
Over the years we’ve been inspired by the creativity and ingenuity of our teams in their ability to earn funds – from physical challenges to setting up small enterprises. Head to the Pay Your Way section of the website for loads of ideas, inspiration and useful resources.
Students & Parents
FAQs
In order to register, you will need the Expedition Reference Number (ERN), which can be found on your school's launch webpage (the URL for which should have been circulated via the school*).
You will then need to go to the Basecamp Portal, enter your ERN where requested in the ‘New users’ section on the right hand side and then complete the subsequent application form.
*Please contact our Customer Support Team if you can't find the URL or the ERN number
Missing the deadline for registration does not necessarily mean that you can't sign up.
Should you wish to register once the deadline has passed, please call our Customer Support Team, who will then make enquiries to ensure that we can accept late joiners and then guide you through the registration process.
If you were not able to attend the parents evening or webinar, you can access all the information you need on the Outlook's bespoke 'launch page' which we create for every school launching an Expedition/Explore trip.
The URL can be found on the flyers and posters, circulated around school.
If you don't have this, please call our Customer Support Team and they will be able to give you the correct URL.
This usually means that you have already tried to register but did not complete the process. In order to proceed with the registration, you will need to begin the application process again from the beginning. Once you have filled out the first page (using the same information as your initial registration attempt) and click to proceed, the page will refresh with the following alert:
‘A user account with the email address you have provided already exists. You can enter a different email address above to try again. Alternatively, please enter the password for this user account below, use the forgotten password functionality to retrieve your password’
If you remember the password that you had entered originally, then please enter this password in the ‘Existing password*’ box, followed by your desired password in the next two empty boxes, and then once you click the button to proceed, you should be allowed to this time.
Our Expedition and Explore itineraries are designed to be as inclusive as possible and can be adapted to suit a variety of needs. Our extensive insurance means that most existing medical conditions are covered if pre-disclosed. However, we would recommend that you call our Customer Support Team prior to registering so that we can carry out an initial screening to assess your suitability for travel.