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FAQs
Whether you're a teacher considering launching an Expedition or Explore trip at your school - or a student thinking about signing up - please find below the answers to some of the most commonly asked questions.
Teachers
FAQs
We will help you every step of the way. Firstly we help you choose the most suitable destination and duration and provide all the information you need to get SLT approval.
We will then facilitate an inspiring assembly and parents evening (either in school or via webinar) to encourage students to sign up. The sign up and 'go live' process is managed for you and once 'live' you will be assigned your own Programme Manager to guide and support you throughout the build up, leading up to departure.
For every 10 students (on one team) we will provide two fully funded teacher places. For example 10-19 students booked on one team would qualify for two fully funded teacher places.
An integral part of the participant experience is the ability to self-fund either a portion or the entire programme cost. While there may be challenges, striving towards this financial goal offers valuable learning experiences.
We've been continually impressed by our teams' creativity and ingenuity in their ability to earn funds, whether through physical challenges or setting up small enterprises. Visit the 'Pay Your Way' section on our website for loads of ideas, motivation, and helpful resources.
Students & Parents
FAQs
In order to register, you will need the Expedition Reference Number (ERN), which can be found on your school's launch webpage (the URL for which should have been circulated via the school*).
You will then need to go to the Basecamp Portal, enter your ERN where requested in the ‘New users’ section on the right hand side and then complete the subsequent application form.
*Please contact our Customer Support Team if you can't find the URL or the ERN number
Missing the deadline for registration does not necessarily mean that you can't sign up.
Should you wish to register once the deadline has passed, please call our Customer Support Team, who will then make enquiries to ensure that we can accept late joiners and then guide you through the registration process.
If you couldn't attend the parents' evening, you can access all the necessary information on Outlook's custom 'launch page', specifically tailored for each school launching an Expedition/Explore programme.
If you missed the webinar, you can still view the recording on the launch page. Simply register to access it.
Should you have any questions, please don't hesitate to contact our Customer Service Team at customer.service@outlookexpeditions.com.
This typically indicates that you have attempted to register before but didn't complete the process, or you have an existing account with us from a past programme. To continue with the registration, please start the application process again from the beginning. After you complete the first page with the same details as your initial registration attempt, click to proceed, the page will then refresh, displaying the following alert:
‘The email X has already been used. You can either click on cancel and use a different email or enter the password associated with this email address.’
If you recall the password you initially entered, kindly input it in the 'Existing Password' box. Then, enter your desired password in the next two empty boxes. Once you click the button to proceed, you should be able to move forward this time.
If you cannot remember your password, please contact us and we will reset it for you.
Our Expedition and Explore itineraries are designed to be as inclusive as possible and can be adapted to suit a variety of needs. Our extensive insurance means that most existing medical conditions are covered if pre-disclosed. However, we recommend that you call our Customer Support Team before registering so that we can carry out an initial screening to assess your suitability for travel.